Case Study
A case study on shifting from brittle straight-through-processing goals to a system that treated exceptions as first-class operational objects.
Key line
“Straight-through processing only matters when the exceptions stop poisoning the rest of the flow.”
Section
The team optimized for a happy path that covered most cases numerically, but the remaining exceptions consumed disproportionate attention and routinely broke service expectations.
Section
Tenops reworked the system around explicit exception classes, operator guidance, and a better split between automated preparation and human judgment.
Next step
We’ll tell you where the friction is, what should stay human, and whether automation is worth doing.
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