Resources

Reports and field notes

Published reports, perspectives, and shorter notes on workflow systems, agent operations, and the move from manual work to structured systems.

Reports(3)

Perspective6 min read

The Compounding Gap: Why B2B Operations Are Decades Behind

Consumer platforms have compounded behavioral data for 20 years. B2B operations never had an equivalent – until agents started capturing decision traces.

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Operations Report8 min read

The Hidden Cost of Manual Review Queues

A field report on where review-heavy operations lose time, confidence, and throughput before anyone notices the backlog is structural.

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Methods Report7 min read

Workflow Mapping Before Automation

A concise framework for extracting the real operating path from interviews, shadowing, and system traces before building anything new.

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Notes(1)

Field Note4 min read

Agentic Ops Starts With Production Reality

A practical note on why teams should apply AI and agents to their own workflow pressure before promising transformation elsewhere.

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Bring us one messy workflow.

We'll tell you where the friction is, what should stay human, and whether automation is worth doing.